Informed Consent

Informed Consent

TRANSLATING AND INTERPRETING SERVICE If you need assistance contacting us or require translation, please call the Translating and Interpreting Service (TIS) on 13 14 50.

Introduction

This policy applies to all services provided by Return 2 Pty Ltd (“we”, “us”, “our”) to you (“you”, “the client”, or “participant”). At Return 2, we are committed to providing safe, ethical, and client-centred care. This Informed Consent Policy explains how we work with you to ensure you understand, agree to, and actively participate in the services we provide.

By accessing our services, you acknowledge and agree to the following:

1. Understanding Informed Consent

Informed consent means that you:

• Understand the nature, purpose, and expected outcomes of the services we offer
• Are aware of any risks, side effects, or alternatives to treatment
• Have the opportunity to ask questions and receive answers
• Agree voluntarily to receive the proposed services
• Are free to withdraw your consent at anytime

2. Your Rights

You have the right to:

• Be informed about the services you will receive
• Choose to consent, withhold, or withdraw consent at any time
• Request a second opinion or alternative options
• Ask for clarification about any aspect of your treatment or our processes

3. Scope of Consent

By giving your consent, you agree to:

• Participate in assessments, therapy sessions, or interventions as discussed with your practitioner. This can also include hands on physical guidance where appropriate to facilitate assessment and therapy.
• Allow us to collect and document personal and health information relevant to your care
• Allow the sharing of relevant information with other professionals involved in your support (with your permission, unless legally required)

4. Risks and Benefits

All healthcare services involve some level of risk. Your allied health professional will explain:

• The purpose and benefits of proposed treatments
• Any known risks, limitations, or possible side effects
• Alternatives to the recommended treatment

It is your responsibility to inform us of any changes to your condition, medications, or relevant history that may affect your care.

5. Privacy and Confidentiality

We handle your information in accordance with the Privacy Act 1988 (Cth) and relevant Health Records Acts. For more details, please see our Privacy Policy.

6. Children and Clients with Decision-Making Support Needs

Where appropriate, informed consent will be obtained from a legal guardian, carer, or appointed decision-maker for clients under 18 or those with impaired capacity to consent.

7. Contact and Questions

If you have any questions or wish to withdraw or update your consent, please contact our team on the below contact details. 

• Phone: 0457 540 540
• Email (admin team) – hello@return2.com.au  
• Email (operations/management team) – operations@return2.com.au